I was leaving town and knew if I didn't get my battery checked and replaced, that it would die while I was out of town.
Alex helped me out, not only was she helpful and friendly with me, she was also dealing with being the cashier, coordinating things with the mechanics, answering an endlessly ringing phone, and helping multiple customers.
The gentlemen who tested my battery out was friendly and informative. He was also the bearer of the bad news. Not only did I need a new battery but also a new cable. (They were super crusty...I'm actually surprised the car was starting at all in the first place.)
The team at pep boys got it done quickly and painlessly. I'll definitely be back again. I hate car stuff, but feel great about the service I receive there.