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  • I really hate to take away two stars from my review, but it takes only one bad experience to sully a once enjoyed restaurant for me. We decided to stop into the Pumps after running some errands in the area. I started by ordering a pulled pork sandwich for my boyfriend, without the coleslaw. After confirming that I wanted just the pulled pork on a bun (NO COLESLAW) she rang the sandwich in and gave me my total. I kind of hate when people assume you've finished your order (especially when there are two of us standing there), but I told her I wanted more and ordered fries to go with the sandwich. Then I ordered the BLT for myself with another order of fries. Two drinks from a nearby cooler brought the total to about $22. In about 5 minutes our food was served. Alas, the pulled pork sandwich came loaded with coleslaw and we only got one set of fries. I took the sandwich to the front and told her that it was made incorrectly, and she argued with me for a bit. After informing her that I told her twice that we wanted it without the coleslaw she finally sent it back to be fixed. Then I told her that I ordered two sets of fries and she said she only charged me for one. After reprinting my receipt it confirmed that she didn't listen when I placed my order and only rang up one set of fries. For those keeping score at home this means that two sandwiches, an order of fries and two drinks cost me $22. Yikes. Despite my insistence that she should have listened better when I very clearly placed the order, she wasn't going to relent on another order of fries to appease us. Once our replacement sandwich arrived, we quickly ate and got out of there, and probably won't be back. This is a HUGE disappointment. The first time we went in the owner spoke passionately about his food and his business. This time we saw him leaving as we walked in and without his guiding presence it felt like the whole place fell apart. I don't know if having him present would have made a difference, but I'd like to think he wouldn't want to witness one of his employees imply that his customers were lying. I'm really disappointed, because the food is legitimately good. I just refuse to give my business to a place that can't take orders correctly, and will not go above and beyond to appease the customer when a mistake is made.
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