We've used this facility twice, once to self-bathe our goldendoodle and once for full-service grooming. The shop is very clean with a quiet atmosphere. The equipment for DIY washing is very good, materials provided are exactly what's required. The full-service groomer who bathed and trimmed our dog was gentle and very good with our every aspect of the process. When I asked her to trim the ears shorter, she cheerfully re-cut and shaped them right away. I have no hesitation in recommending this shop.