My husband and I have been coming to Crown for years to dry clean our comforter and blankets for $22. Usually, my husband will drop off/pick up and for the past few months I have been picking up & paying. Today, I was dressed casually running errands and looked very different and I dropped off the comforters for a change. The owner did not recognize me at all and she asked me for my phone and assumed it was a (702) area code, but i corrected her by giving my Los Angeles (213) mobile number. She then decided to charge me the price of $25. I noticed the price difference and commented "Oh, its not $22 any more." She said the $22 is for laundry and $25 is for dry cleaning. So, basically, we've been having our blankets in the laundry this entire time. I could've put it in my laundry at home and done it myself.
Then, she said her price for dry cleaning increased to $25 since the beginning of the year. I told her that my husband dropped off blankets at the end of Feb and i picked up and paid $22 for it (photo attached). When confronting her with this, she said I was being too pushy and to take my blankets to be cleaned elsewhere. I was completely shocked because she was sweet to me in the past. It's obvious she doesn't remember me and reacted badly when I caught her trying to overcharge.
After reading the other negative reviews, I found out that the owner tends to change pricing as she pleases. My advice to her is to have a set menu pricing to avoid discrimination against customers. Very disappointed!