I have used this cleaner many times as it is a convenient location and reasonable prices. However, they have ruined one of my expensive skirts--shrunk it so that the attached slip now hangs out; I only wore it once and have done a poor pressing items with deep creases across the back of dress shirts, etc. I have had to return things for a "redo" and customer service is poor. I am done using this place. You get what you pay for here. I agree on the tip jar too--it's offensive.