The food is sooo good. Pad Se Ew was not slimy/greasy at all, the cilantro-marinated pork was amazing, and the spicy shrimp/pork dish was pleasantly spicy.
The place was closed temporarily on a Sunday when we went, but suddenly opened while we waited. We were lucky to get our order in first before the call-ins, and it sounded just as if one wok was going, so nothing was parallelized. Many of the people waiting for their order had to wait twice the prescribed time for their food (40 min avg).
Regardless, the food is sooo good. Good thai does exist in Madison. Once they figure out organizational problems, maybe hire another cook especially in busy times, they'll be completely set.