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| - Total RIP OFF!!! Beware of there "club membership" scam!!!
5/5/16- Our kitchen/livingroom AC was turning on but not cooling. I call Cool Air Now to set up an appt. for there online $25 diagnostic special (how they reel you in). Our landlord, my husbands aunt gives them the ok they require & I set up appt. for next day.
5/6/- Tech Raul shows up at 11am turns on thermostat & goes outside to check out unit (on ground, easy to access)- I hear him on the phone outside right away (windows open & front door since Weather is in the cool °60s). A short few minutes later my husband calls to tell me "the tech is fixing the air problem right now, something about the compressor & my aunt already paid $600." The tech was at the unit 20 minutes tops & spent about 30 minutes in his work van.. he then came inside pointed his laser tool to 1 vent in the living room & said it was all good to go. He quoted me $150 to clean duct vent for our quest room- told me aunt paid the $581.00 & had me sign invoice. He was here 1 hour beginning to end. I immediately shut off thermostat due to cold weather & put away bill.
5/10- Finally a warm/hotter day, I turn on AC at 2:30pm let it run until 4pm and it was not cooling at all, just like before they came out friday. My husband calls and say a tech will be over next day.
5/11- This time its a different tech, Jeremy that shows up. He asks me whats going on, i explained a tech friday fixed something to do with compressor & its still not working. He mentions the notes show there is a leak & bad motor but will go inspect himself. He immediately has me go look at unit & says "you can see right there the motor is seized up- its done." I ask ok then why wasnt this taken care of friday? What did we pay for? How does a motor immediately break after a tech leaves we haven't ran AC once its been cold?! He says the tech really tried getting us going- a cheaper way... I was already mad so I called my husband at work & put him on speaker- the tech tells him a new motor is $700 & a Freon fix leak charge is $1200 that they don't make the freon we need anymore for our 10yr old unit. So therefore we should just buy a new $8000.00 unit from them. My husband tells him to go call his aunt, thankfully she said no right away before we could tell her to say no. Tech leaves.
... Its like a mechanic shop that has you buy new $600 tires knowing the car engine is only good for a drive around the block! Deceitful. So now im home with no air & a toddler with pink cheeks- angry. I find reciept & call Cool Air Now at 1pm, the lady says she cant help but will have the "general manager" Tim call me back & corrects me that fridays fix wasn't a compressor part but a COMPACITOR replacement. 430pm still no phone call back, husband is home now he calls & is told the same thing this time by Simon.. the manager has to call you back- i dont know anything, cant help.
By not calling back or explaining anything this just gave me time to really breakdown the written charges on receipt- google there bullshit. 1 capacitor & 1 hardstart kit (both $10 parts you can find at home depot, $3 if made in china) so basically $500 for 20 min.of labor?! ooh Unless it was that "club membership" that they include without your knowledge or extra paperwork explaining what the hell thats about. I had to pretend to be a random caller to get a price of $120 PER unit per "membership"... I then said who I was & they said maybe we got it for free?! what a joke! how would anyone know when there is no charges written next to anything? Do the techs just make up there own prices while they eat a sandwich in there truck to pass time!?
5/12- Still no call to us or husbands aunt. 12pm-Once again simon will have the manager call us back, he knows Tim is aware of the situation but don't know why he isnt calling back- I know.. Tim can't man up cause he has no balls, obviously!... 4pm April tells me at cool air now- Tim is "out in the field" will put a post it for him to call especially since i made it very clear the homeowner, my husbands aunt will be in town the next following day & will be with me so we all can talk about the situation/bill since Tim the manager is the only one capable of doing that. We never received that call on 5/13 either... still waiting.
My husbands coworker sent his friend to our house- he replaced the motor & added freon for only $200! Remember Cool Air Now wanted to charge us $1200 to fix/replace the leak- turns out somebody left a valve loose.. wonder who would of done such a thing?! & R22(freon) is still being made until 2020- it is not obsolete- goes for about $15/20 per pound on online (a professional does need to purchase /fill though) definitely get estimates.
Do yourself a favor ...dont get scammed, go somewhere else... some place that you can actually speak to a MANager & not get mislead/ripped off!
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