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  • Well long time and loyal Toyota customer #11 Toyota vehicles in family.. But the visit with Toyota (David W. Wilson Toyota) was great with service of my oil and tire rotation, little long on the oil change 2/12 hours with a appointment. But very disappointed on my warranty, on my last visit at your dealership I mentioned my rain gutter rubber was coming off again as I had it replaced at your dealership before,same one too, and my little gas shocks on the hatchback were not opening to the fullest and that he would check on my warranty. Well after they called me on that visit of my oil change and again a 2 hour wait I forgot to ask on the two problems and the set writer never told me anything or maybe he forgot too, but I was at 66-67 thousand miles under my 75 thousand warranty. Well this morning 01/30/18 I told them again about my 2 problems on rubber/gas shocks. Go to review the paper work with M. McDermott and guess what I'm now over the mileage (76491). I'm really unhappy that the Dealership would not take care of my 2 problems. Or even Toyota would again remind their customers on the end of the warranty. I told them last visit and I guess again my mistake not to ask AGAIN on the outcome as it would of been 100% taken care of. I'll think of this on not to buy the extended warranty, glad to say Toyota builds a great car and you probably won't need it... Very unhappy that this was not addressed to a very loyal customer of Toyota.
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