| rev:text
| - My fiancé and I came here for dinner before a movie tonight. I remembered from before that it was pretty good, as we both didn't feel like traditional fast food.
When we first arrived we were greeted, and told that all they had were tables available. They did have half the restaurant closed off with a partition, so it was understandable that they didn't have available booths, although at prime dinner hour, why close half your dining room?
Anyway, only tables available, my fiancé even asked "so no booths at all?" The hostess said no. Low and behold, when we are being shown to our table... We see empty booths! *grumble* imagine our surprise when a couple that was sat after us got seated at one of the empty booths!!
We ordered our food, Nachos to share, myself the philly sandwhich, my fiancé the fried chicken. The nachos were ok, nothing over the top to brag about. When our entrees came, my fiancé took a couple of bites of his chicken, and said it was bland, like they used old oil to try. It was way too crisp, and in some places burnt. My Philly was ok, bland as well, so I added a bit of salt and pepper. Don't exactly know why food was so flavorless, but I guess it's better than being over seasoned!
When our server Jessica came to check on us, my fiancé told her that he was not enjoying his chicken. Now on her part she did offer to replace his meal with something else, but we didn't have time, we had to get to a movie. But, at the end of the meal, my fiancé still had both pieces of chicken on his plate. No manager came to the table, no apology, nothing. When the bill came, low and behold my fiancés chicken was still on the bill! Nothing better than paying for something you didn't even eat!! I've been a restaurant manager for almost 10 years now, and that kind of handling of a customer complaint is appalling. I would never make a customer pay for something they didn't eat nor enjoy.
When we paid at the counter my fiancé told the cashier (who was also the host who told us no booths were available) about our experience. In her favor, she asked if he would like a manager, but they would have to go find him/her. Wow, no manager on site. Maybe casinos do it differently, but again, a manager should always be available for help, or to do table touches, or handle guest complaints!
Needless to say, we won't be back to this location ever. Bland food, and obviously guest satisfaction isn't important. Get it together Grand Cafe!
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