Visiting Calgary and was happy to find this place close to our hotel, as the Ric's in Cranbrook was typically quite good. Tried dinner on our second night in, and was disappointed both in the wait time (10 minutes for our first beverage and over 90 minutes for our food to show after ordering ) and the quality of the food (steaks severely over done). We actually came back for drinks two nights later, hoping that we had just experienced an off night, only to find the service to be even worse, even though the lounge was even quieter than the previous visit. You guys can definitely do much better, but unfortunately our experience will lead us to go elsewhere until things improve.