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| - Before going into the details of my personal experience, I am going to share with you some of the statistics on Dr. Green Services that I found via Better Business Bureau.
- In last 12 months, 77 complaints were filed against Dr. Green Services.
- In last 3 years, Dr. Green Services received 132 complaints via BBB, majority of which had to do with "Billing/Collection Issues" and "Problems with Product/Serivce".
- The weighted average number of complaints filed against other lawn care service companies of all sizes is 0.386. Dr. Green Services is the ONLY lawn care service provider that has received more than 25 complaints in the last three years.
To put it shortly, it is a serious matter of concern to general consumers that Dr. Green Services is still being permitted to do its obviously questionable business. Those numbers reported above likely do not even come close to reflect the true number of consumers who have been deceived and exploited by people running this business. It is a known fact that average consumers rarely voice their dissatisfaction with a service or product they receive; people usually just try to avoid the business that they were unhappy with rather than taking the time and effort to complain.
Well, what was my experience like with Dr. Green? As bad as it could have gotten. It is one thing to have had to pay for services that produced nothing of value to me in the end. However, being deceived into another contract with a vendor that I was clearly unhappy with and being threatened to pay... it was a display of blatant exploitation of the relationship of trust between vendors and consumers, the likes of which I have never experienced before.
Our lawn desperately needed seeding and fertilizing, but the services we received from Dr. Green Services were inconsistent and never on time. All the services we were supposed to get from the company were coordinated in a timely way that they should have worked as a whole - not independently - to improve the quality of my yard. However, the plan fell apart, with Dr. Green Services not sending their technicians until days or even weeks after the originally scheduled date.
As such, we were not surprised to find our yard in the same poor condition that it was in before hiring Dr. Green Services. When one of its customer reps visited us in February to see if we were interested in continuing to receive service for the coming summer, my father told her that he wished to discontinue the contract with the company. The customer rep. asked why, and he gave her a brief rundown of the things he was not happy with the services we received; she reassured him by saying that she'd remove our account from its system right away.
Three months later, I came home from work to find one of its invoices hanging on my front door. I called Dr. Green Services right away, reminding the customer rep of my conversation with another customer rep in February. The customer rep said she has no record of the conversation on her computer, but that she'd investigate it. A month later, Dr. Green Services sent another technician to my house, but, fortunately, my family member was there and forced him to leave. I called Dr. Green Services again, and its customer rep told me that she'd look into it - just like last time I called. In July, I came home and found another invoice from them by my front door; Dr. Green had yet again sent another technician, despite the numerous times I've told its customer reps to cancel our contract.
It is obvious how Dr. Green Services earns its business. For the people who work there, it is not about providing value to customers and in turn making profits via mutually benefiting relationship - as it should be. Its business makes its earnings by exploiting customers who trust the vendors to do their work in exchange for the hard-earned money that they are spending for those services. People at Dr. Green Services are not concerned with establishing a permanent relationship with customers they have; they are concerned with squeezing every cent out of their customers before they leave. That works fine for them at a city like Calgary, where it is not abnormal for people to come and go all the time. They will always have new customers to deceive, while they use threats to force their existing customers to pay for the services that they explicitly refused to receive. A few weeks ago, for example, I received a letter from them, saying that they will transfer my outstanding balance to a credit collection agency, which has the power to affect my credit ratings.
As implied in one of the statistics from Better Business Bureau, there are plenty of other lawn care services that you can choose from, other than Dr. Green Services. If you have read any of the reviews on here or on other websites, it should come as pretty obvious to you that you are better off staying away from this unethical business.
0 stars. As always, thanks for reading!
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