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| - Had a terrible experience with booking a staff party, I called over a month in advance to book the party room in the basement for a group of twelve of us. They told me no problem and I was all booked from 7:15pm-12am. My reservation was for November 26th, I got a voice-mail on November 24th saying that they are just confirming my reservation and they will have us set up in the back, with lots of tvs and it should be great. I found this odd as I had booked the basement. I called back the next day, when I got the chance and wasn't at work. Turns out they "booked someone before we booked and the downstairs is not available" first of all, how do you double book a party room, you either have someone written down for that day or you don't, and if you do you tell me when I call that the room is not available instead of saying no problem. Second, I'm pretty sure no one booked before me, I'm sure a party called after me that was bigger than my party and they wanted to make more money so they went ahead and booked them in for the basement and threw us upstairs, because they knew with two days notice I wouldn't be able to find anywhere else to accommodate a group of 12. I am still extremely pissed off about this, it is terrible customer service and it should not have happened and we should have had some sort of compensation for it happening. What did we get?? A free platter of apps...joy. On top of all of this, they forgot to make one of my coworkers meals completely, needless to say we went straight to the owner and made sure they compt the meal. Which is one of the things I am happy about. Another thing that irritated me is the waitress was doing great and then near the end she didn't come and check on us for at least an hour, she never filled our pitchers of waters back up, let all our drinks get empty didn't bother to ask if we wanted another round ( we were drinking alcohol) and one if my biggest pet peeves is for my glass to be empty and me not even get an offer. One of my coworkers who left a bit early actually had to go up and pay because the waitress to long to come back.
It is very unfortunate that this all happened not to just a small group but a large group because the food is good here, service on the other hand, terrible. Even other times I have gone the waitresses are not very attentive. On tip of ALL of this, they canceled my reservation for an 18 year Olds birthday party!! They aren't even legal, not like they were making lots of money from alcohol. They need to smarten up with there customer service, because they would have made alot more money off of us because we would have stayed much longer if we had our own party room. I am very disappointed.
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