I am choosing 4 stars because I think 5 star ratings are over rated on Yelp and get filtered... but I honestly love Jambo Park and am saddened with all the negative reviews.
I have gone to Jambo Park in Phoenix several times. Most recently it was for my nephew Branden's 7th birthday party a few weeks ago. It's so hot outside in Phoenix in June, and the establishment was nice and cool. It felt so good when we first walked in.
I can also attest that it was also very clean and spacious. All the kids that were there were having a great time. As for me, I love feeling like I am in a 'tropical" environment so I was pretty relaxed.
The employees were very courteous and helped wipe up a spill that my nephew made when he spilled his drink on the floor.
I have a blast getting tickets. The only place I have been to that is similar to Jambo Park was Chuck E. Cheese, which I didn't like. Jambo Park was a really fun time in my opinion, it was clean and I highly recommend it if you want someplace safe for your kids to have a fun time!