Friendly staff, excellent service. Items are always done on time as promised. Fees are great and cleanings are always well done. I agree with the other reviews that state how honest they are when they are unsure if dry cleaning is the right option or not. For example, I brought in a tapestry that I bought in Peru and the gentleman behind the counter suggested I not have it dry cleaned. He was worried the colors would run and it would be ruined. Wow, thanks for the head's up! Don't be deterred by the sketchy exterior.