Based on the reviews and the fact that their business address is near my home, I tried to call them to get an appointment. It was on Tuesday the week of Thanksgiving. And I was able to get the appointment on that same Saturday. Michael was on the phone and was very politely explaining to me what they have to offer and gave me a quote.
I am glad that I go with them.
The appointment was at 3:30 PM. However, I got a call at 2:15 PM from Michael asking if they can come a little early, since they got the other job done. A crew of two gentlemen showed up within 1/2 hour later. I don't remember names, but they both were very kind, cheerful, and professional. They asked me to show them all the carpeted areas that need to be cleaned. They explained to me what needs to be done, then they quickly started setting up.
When they were done, the carpet look great and smelled good. They also taught me how to keep the carpet dry quicker . I followed and the carpet was dry by 8:00 PM that evening. That was great, because I was worry that it won't be dry by the time we went to bed.
They charged exactly the price quoted. And I think that was also excellent that they kept their words, and that's easy for me as a customer. I will definitely call them again next time I need a carpet cleaning.
Thank you Michael and the team.
Hoang