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  • UPDATE: LMAH kept our pup's reservation so we are able to make our trip after a delay. I am appreciative that the trip is back on, just wish we hadn't experienced the additional stress. I have to say I am heartbroken. My pup was going to stay here while we took a trip to visit family and celebrate my daughter's birthday. A trip that has been planned for months. I made a reservation several weeks ago because most places fill up quickly. I called the day before (6/8, Friday) to confirm the reservation and make sure I had everything lined up for my pup's stay. They told me to bring her by before 7pm on the 9th (the first day of her stay-Saturday). They close at 5pm on Saturdays. Lone Mountain is not my normal veterinarian so I do not know their hours, which is the reason I called the day before to make sure I knew everything I needed to know for a successful boarding experience for my pup. Guess what, no one was there. Now, the trip is a bust. Grandparents' plans are all for naught. Please, please make sure the information your front office gives people is correct.
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