This place is how you define service. The guys here are great. They are helpful. They are not in your face, pushy, give you the feeling of trying to upsell you. The prices are high but they are selling good products.
If you want to try something new: hiking, running, minimalist running, different styles of sandals, etc. The staff here will answer your questions. The selection of specialty socks is great too. I wear 12W for most things so I can't really buy shoes from them. But I do grab a few pairs of socks per year here since I love smart wools. And I always shop here first, hoping they have the something that is right and fits well.
The only problem is many of the shoes here are made with Vibram rubber. Which means your shoes will last far longer. So you won't need to go back as often. But the smart wools!