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  • f I could give zero stars I would. We decided to have a staycation across town to celebrate the labor day weekend and my wife's birthday. When I checked in i was told I was upgraded to a better room because of my status with Hilton Honor so they gave me a room on the first floor instead of the one on the third floor that I chose with the app. No big deal, I stay at Hilton's all the time but just thought it was odd to be months first floor. Anyways, we got to our room and noticed it was in desperate need of renovation. We also noticed roaches roaming free. I went to the front desk and told the receptionist and her response was, "Well it's hot outside and that's expected in Arizona". I said that's BS because I live down the road and have no signs of roaches in my house. She said she would send engineering. Engineering confirmed my complaint and said they would contact the manager. The manager called and said they could spray the room or move us to a new room tomorrow. She said they were sold out and couldn't move us. So we just left. Worst experience ever at a Hilton property.
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