I bought a groupon for Planet Hugger last month. After 2 calls and 7 e-mails back and forth, I was able to schedule them to clean my house this Saturday. Angela said she'd contact me closer to the date to let me know what time to expect them.
This Tuesday I hadn't heard from her, so I e-mailed for the time. No response. I called and left a message on Thursday, and their answering service assured me that they'd call back in 24 hours. No response. I called this morning and spoke to Anthony. When I told him about the lack of responsiveness, he didn't apologize or even acknowledge what I'd said. He just asked for my phone number. He said someone would call me back later with the time. He wouldn't transfer me to a manager, he wouldn't tell me when they'd be available, he wouldn't give me a direct number, he wouldn't even tell me when they'd call back.
I treat myself to a professional house cleaning once a year. I look forward to it all year. This company has me in tears.