This morning on my way to work I stopped at a different location to get my coffee on my way to work. The coffee was AWFUL!!! I called the other location just to let them know as I don't usually complain but it was actually that bad. On my break from work I went over to this location which I frequent quite often. They were so awesome after explaining what had happened they made my drink perfectly and didn't even charge me even though I argued to pay as it was not their mistake. Thanks guys! This is why I always tip for good service