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  • I went in with my 1 year old son and 3 year old daughter to pick up my husband's birthday gift (a special, hard to find champagne). When I approached an employee for help I was in the middle of requesting help when he interrupted me and told me that I needed to get out, that they weren't allowed in the store (my children). Very rude and abrasive! I left in tears. My husband and I spend a lot of money stocking his wine cellar. In this tough economy where we sacrifice in some areas of our lives in an effort to continue other ventures in life I am sick and tired of poor customer service, I'll take my $ elsewhere. Total Wine and Spirits is cheaper and offers better customer service. Lees will never see my husband or I again. And to the disrespectful clerk, careful who you talk to as if they were a petulant child, you may come to find you no longer have a job when you show up to work the next day. I don't see why Total Wine has no issues with children in the store as long as they are with a responsible parent, and why if your store policies are different are you unable to train your employees to still be courteous to the situation rather than arrogantly rude.
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