Customer service at its best. I have not been here to dine in years but we often order pies. This past weekend I placed an order online for two pies. Early Sunday morning I received a call from the manager apologizing that the two varieties that I had ordered were not available because of National Pie Day being the day before. He went on to explain that they would provide two pies of our choice from what they had- at no cost. When my husband went to pick up the pies, not only did we get the two free pies offered by the manager but they also gave him a coupon for a free pie! Talk about great customer service.
And...it's not about the free pies, it's about acknowledging the fact before we got there and making the call to apologize.
Thank you Baker's Square.