About: http://data.yelp.com/Review/id/NpsZS-x77e7PUF2FioDI9w     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • I have been to the Ossington location before and had the absolute best experience. Food was amazing. Service was excellent. And so with that in mind I chose to plan a surprise party with them. Now, I know typically, Rock Lobster does not accept reservations, so 1 month before the event I reached out to the catering manager to see if it might be possible to make a reservation for a party. To my surprise and delight I was told it would be possible but we would just have to make the reservation for earlier in the evening. Completely understandable. The last email I received 2 weeks before the party was that everything was booked and ready to go and that the catering manager would touch base with me closer to the party to iron out details. One week before the party I sent out an email to confirm the details of the reservation. I received absolutely no response. I sent a second email, hoping to receive a response. Still nothing. I called the restaurant and spoke to a manager who told me he had no idea what I was talking about and that he had no information about any reservations but would gladly speak to the catering manager personally and get back to me immediately. Much to my relief, he called me back within 20 minutes and told me everything was confirmed and arranged. The night of the party all of the guests arrive at the restaurant and are told there is no reservation, and they do not take reservations. Very fortunately for us, a table opened up that was the perfect size and so we decided it was fate and we should stay for the great food. The staff was rude to us, in-attentive and we had to continually remind our server to bring items we had ordered. We spoke to a manager who did not care at all and was incredibly rude to us, informing us that he worked 12 hours a day and didn't know what to tell us. I have never had worse service anywhere in my life and working in the customer industry myself I am very understanding of most situations that can arise. It was the most disappointing evening. It is such a shame because I love the food but I will NEVER go back and I plan on telling every single client I currently see how terrible my experience was.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 97 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software