The doctors and assistants are all very nice and provide detailed service. Next year I will probably look into a different eye doctor though, because my appointments typically take close to 2 hours each year. The reminder voicemail they left me actually said to prepare to be there for 2.5 hours so I would imagine if you go at a busy time it could take that long. I talked to 5 different assistants and was pulled into 3 different rooms just to get the same prescription I've had for the past 6 years.