| rev:text
| - ok. man.
i'm on yelp pretty frequently, and although i usually just opt for posting photos of restaurants and their food instead of actually writing reviews, my experience of the duce just has to be told.
so it's your average sunday. the weather outside was perfect and i wanted to get out and try something new for lunch and possibly get some day drinking in. after looking over a few places downtown on yelp, the dude and i settled on the duce.
WHAT A TERRIBLE, TERRIBLE, MISTAKE.
now don't get me wrong, i knew that the duce was going to be in an old warehouse downtown that someone had turned into a restaurant. in fact, that's what drew me in in the first place. that and the menu sounded like they had some choice lunch items. meatball sliders? yeah man, let's do this. that and in addition to the restaurant, they also sell clothing and other accessories. it was all sounding pretty good.
when we first entered the warehouse, we were in the area that sold clothing and other knick-knacks. because the place is pretty huge, we weren't exactly sure where the restaurant was, and were hoping one of the MANY employees who were standing around might steer us in the correct direction. but no, not a single word from anyone. ok fine, whatever.
so we locate the restaurant portion of the warehouse, and see many long bench style tables, a bar, and an outside portion with more seating. we spot the bartender and say hello as we're walking up, hoping that she'll inform us of how this all works (do we just sit wherever and have a waiter take our order? do we order at the bar? etc.). the bartender shoots back a quick hello and then immediately begins to chat it up with another waitress, completely ignoring that we're even there. ooook, i guess we're just supposed to figure this out ourselves! we see that they've got their menu posted on the wall, so we begin looking at it, trying to figure out what we're going to order since we're assuming at this point that we just order at the bar. after deciding on what we wanted, we stood around for literally another five minutes while the bartender and the waitress continued to chat and totally ignore us while we were just standing around clearly looking confused. oh, and did i mention we're THE ONLY PEOPLE THERE?
eventually we became so annoyed with this that we decided to go outside and have a seat at one of the tables hoping that would get the attention of someone. so we have a seat and anticipate that maybe one of the ten or so people outside who clearly worked there would maybe attempt to help us or even acknowledge our presence at some point, but again, no! literally no one said anything to us!
after a few minutes of discussing how severely uncomfortable this was and whether or not we should just leave, the bartender comes rushing out and says, "so did you guys want to order or what?". uh, ok! whatever! let's order now that you've decided we exist! she then tells us that we're going to have to actually get up and come back inside to the bar to order, and that they'll call our name when the food is ready. the hell? you can't take our order here since we're already seated and were too busy having some chit-chat time when we were standing inside trying to order before? screw. this. place. and i haven't even tried the food yet. oh, and you would also assume that since we ordered the food at the bar, we would pick it up at the bar as well, but again, no. you pick it up at the trailer that's parked outside where they're cooking it. and yanno, this would have been fine had the bartender taken five seconds to actually mention this.
so the food was surprisingly quite good (shocking!), but honestly, who even cares at this point. i was so angry at how annoyingly awful this experience was that it just didn't matter to me how the food tasted, and i really just wanted to get the hell out of there. upon leaving, no one said goodbye to us or even acknowledged that we were exiting, but i was pretty much expecting that. and just in case you forgot, can i say again how we were THE ONLY PEOPLE THERE?
the concept of the duce may be a good one, but with such extremely rude employees that can't take five seconds to tell you how the restaurant works (oh hey! you order at the bar, we'll call you're name, you pick up the food at the trailer!) or even acknowledge that they have customers, i really can't understand how this place is going to survive. i honestly do hate to be hard on a local restaurant, and wish i could say that maybe this could have been an isolated incident, but based on a lot of the other reviews, i can see that it's not.
so in summary: i would never, ever, under any circumstance, go here again. this was truly the worst restaurant experience i've had in...uh, ever.
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