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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was transferred from St Rose De Lima to continue with IV antibiotics treatment to combat a severe foot infection. I arrived at 8.30 pm and after confusion as to which room I had been assigned. This had a bed and TV and Internet that did not work, but no medical equipment such as IV stand or pump My personal effects were cataloged and then I was told to ring if I needed anything and left to get into bed. My weight was taken twice as the second person had no idea the first staff member I met had already done this. I called about my medications after 30 minutes as I am diabetic and was also in pain. The nurse call button kept ringing for 40 minutes with NO ONE ever coming to help. I tried calling the switchboard NO ONE answered. My called my wife to get her to get in touch with the facility. She eventually got the supervisor who told her that there was no pharmacy at the facility and that they were unaware of my medication needs, but they could go out and get my medications once received from the hospital. * I was never asked if I was diabetic * What I was there for? * What meds did I need or who was my doctor? * Was I in pain? * NOTHING. After an hour I called 911 to be returned to St Rose, they told me they would not do so until I had been released by Canyon Vista. Phone calls to my Insurance company were transferred to a call center in California and they did not know how to help, but said they could email my doctor who would answer 3 days later on Monday. Eventually the supervisor came to my room to ask me to remain there. I could not agree as I simply didn't feel safe or trusting of their nursing staff, who appear to be low paid CNA's. I was told that I I went I would lose my place. If I remained I would lose my foot. The supervisor told me that my antibiotics were only administered once a day and that i had had mine before arriving at Canyon Vista. The fact that I had been on two IV drips for over 4 days and that this was supposed to immediately continue escaped her. The September activity schedule was taped to the back of the door of my room and clearly shows this place s a retired assistive care facility with trips to a casino coffee mornings etc. In no way should it be remotely described a sub acute treatment facility.The staff are utterly out of their depth medically speaking and obvious overwhelmed due to poor training and staffing. I left some 3 hours after I had arrived. If you need a rest home maybe this place will work for you, Other wise AVOID IT.
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