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  • Both my husband and I have had horrendous experiences at this hospital. We found ourselves here tonight due to my husband experiencing pain in his throat/windpipe area. Pain that was severe enough to send him to the ER on a Saturday night. An hour and a half in, they have taken our insurance info (of course), run expensive tests, yet they have been unable to give him anything for the pain, which he has to endure in a busy waiting room (conveniently hidden from view of the main waiting room to maintain the appearance of having a well run ER- ha!). Edited to add that he finally got meds after sitting with pain for over two hours. After they collected payment, unsurprisingly. Also, the fact that the hospital staff is loudly discussing results and care plans with patients in this busy waiting room cannot be HIPPA compliant. The rest of this evening is to be determined but it's the low level of service I've come to expect from this hospital. When I had surgery last year, my pacu nurse was the worst I've ever come in contact with (and I've met a lot of nurses). She was incredibly rude, and made me feel like I was an inconvenience. She was so bad I made note of her name and complained to my surgeon. Hospital policy prevented my husband from coming back by me during the hour or two I stayed back there, which is the most ridiculous thing I've ever experienced (actually, this is the only hospital I or anyone in my family has been at that has this policy). If I ever have elective surgery, Banner Del Webb is the last hospital I would choose to have it at.
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