I took my son to the store to buy his first helmet. Like me he has a hard to fit head. We did measurement of his head before so at least we had a place to start. My 11 year old son was finicky and tried on many helmets before finding the one he wanted. The staff that helped me was patient and answered all my questions as I needed. He was not pushy but followed our lead and was there whenever we needed him. They were pleasant to deal with. We will defiantly go back. This is the second helmet we've bought from this store.