Everything is by appointment only so you don't have to sit around and wait. It's a free inspection and done within about 10 minutes. Quick, friendly, honest, professional service. Reasonably priced... I paid $330 for front and rear brakes. He told me i came in just in time, easily could have told me i needed more work done than i needed! Don't get screwed somewhere else! These guys have 5 stars for a reason.