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| - Today I was shocked by the disrespect of the finance team at this dealership. Auto Nation has a strong reputation for excellent service so I was highly disappointed by the manner in which I was treated. I personally have done business with Auto Nation stores many times, most recently when purchasing my Audi S4. It was an excellent customer service experience in which I received a 4% interest rate and financed 100% of the loan in the business name. I know that this experience is not a reflection of the Auto Nation brand as a whole.
We purchased a vehicle from this dealership approximately a week ago. The terms of the loan needed to be renegotiated and the owner of the company's signature was required. The original term that was offered was unacceptable- a 22% interest rate. We do an extensive amount of business with Ford Motor Credit and are always treated with complete courtesy by them. I have never been offered such a high rate. We just purchased two Ford Rangers for our business and financed 100% of each loan completely in our business name at approximately 5% for each loan. The transactions were done separately at two different Ford stores. The loan sizes were comparable to the transaction we were trying to complete with this dealership. I have complete faith in Ford Motor Credit and also know that this is not a reflection of their service.
Jeff Beacham, the finance manager, and Eric Strecker, the internet manager, both treated me as if they were collecting on a past due loan. It felt like I was a 'debtor' being harassed by an aggressive collector. I'm shocked because you might have expected this type of treatment after months of not paying on a loan, but not after a few days of having a vehicle that simply needed to be re-contracted. The voicemail that was left was a total breach of privacy and should not have been left on a business voicemail, nor should anyone at my office have been given the details of this contract as they have nothing to do with the loan.
As a towing company we are often faced with quite extensive and large balance equipment loans. We purchased a used Ford Focus. This was not a high balance loan. They continued to tell me that I needed to 'pay for the loan' or 'bring the vehicle back.' I explained that the owner of our company was out of state on a business trip, but they pushed and pushed with follow up questions as if they thought this was not true. I only answered the phone after hours because it seemed important, not to be treated with such contempt. They mocked the size of our business and the owner's busy schedule claiming that they had the same taxing lifestyle.
Being a business owner is much different from being an employee of a large corporation. When asked who managed the dealership as a whole, Jeff Beacham first stated that it was him. When pressed for the GM's info they laughed and said to tell him that they said hi when we contact him. I intend to return this vehicle and do business elsewhere as I do not want to provide a sales incentive to a company that does not appreciate my business. As a company that purchases many vehicles each year, I want to provide my business to a dealership that cares. This does not seem to be a dealership that values customer service.
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