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  • I have mixed feelings writing this review because this review has no reflection on the technician. I called to schedule an appt. because my kitchen sink was not draining and the disposal was not turning on. The technician showed up within 30 minutes and he was here a total of 10 minutes he showed me the reset button on the disposal and then used an Allen wrench to turn the blades underneath. He called the office to see if he could get the $49 fee waived since he didn't really do a lot and I was ready to tip him and thanked him for that offer. He came back in the house a few minutes later and said he was told to charge the $49 charge. I respect that and paid him and tipped him. I'm more upset because sometimes in business discretion has to be used and this was a perfect opportunity to do the right thing for the customer. It would have paid 10 fold in the future, but now I feel it doesn't matter how small the job is this company is going to charge the $49. I thanked the technician and he told me well at least I learned something, I said yeah It was a $49 lesson that took 10 minutes.
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