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| - I brought an HTC 8X phone to Inspect-UR Gadget to have the cracked glass replaced. The phone still fully worked, but I worried that pressing on the cracked glass would eventually damage the LCD.
Long story short, three weeks later, Justin calls to tell me that he's ordered the wrong parts, twice, and that none of their suppliers sell what he believes is the correct part. And, while reassembling the phone the second time, he lost some bits of glass from the display such that now the touch screen no longer works.
Justin offered no reasonable resolution -- instead, he offered to have them hold on to the device (indefinitely) until one of his suppliers has the part it needs, or he can sell me an iPhone 4S. What?!
I picked up the phone and a refund from them only to discover that he'd very much understated his damage.
* There are large chunks of glass now missing such that circuitry is well exposed above the LCD border.
* The bottom right area of the LCD is completely damaged, and as he said, the touch screen no longer functions.
* The glass is now misaligned with the phone's body.
* The volume rocker isn't providing normal feedback when pressed to raise the volume.
* And, he clearly used force to remove the glass from the plastic body such that the body is chipped away in the lower right area. Do they not even use a heat gun?
The phone is now on its way to HTC's repair center at my own cost.
It is ludicrous that Justin and Inspect-UR Gadget are not attempting to make this right. They not only failed to repair the device, but returned it to me in horrible condition. They should be offering to replace the phone with one of the same model, that works (not an iPhone), or they should pay the costs of repairing the device to fully functioning order again through HTC.
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