I just purchased a new home, in in the process was starting to feel like good old fashion quality customer service was a lost art. My experience with Jeff at A 1 had the potential of adding to this impression. Jeff made a mistake and missed the first appointment we had scheduled, in-spite of this I'm giving him four stars because HE MADE IT RIGHT! He apologized! He was super flexible and accommodating to reschedule, he went out of his way when he did make it out to do the best job he could and provided great service. All service oriented business could learn from Jeff. When I need a locksmith in the future I'll remember to call A1!