I heard about Frank's from a couple of friends. I had been rear-ended and was looking to get my car fixed. Since I was not at fault - the other person's insurance was paying, so cost was not an issue.
Vivian, at the front desk of Frank's, is a real delight. I work across town and was only able to arrive just before closing, but they were really understanding. She helped me set up a car rental, for the time my car was in the shop. Dave was the technician who was in charge of my car. He called often to keep me updated on the status of the repair, and was able to explain everything to me.
My car was done BEFORE the estimated time, and it was detailed!
All in all, dealing with Frank's was the most pleasant part of this entire experience. They were the only party I had to deal with that made promises, and not only kept them, but EXCEEDED them.