The good: The place is beautiful & their prices are not out of control like so many other places in Charlotte. They have a good product (wax). The bad: The person who waxed me (Brazilian) had poor technique, no people skills (looked miserable being there), and was sloppy. I left there with wax all over the place. It took me several washes & hard rubbing to get it all off. She could care less. It was my first time there, needless to say I won't be back. It's unfortunate that so much thought was put into the salon & product, not so much into their staff. Maybe I will try a different location.