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| - We recently went to Sam Woo a couple of nights ago (Saturday) and had a blast. Food was a little slow coming out, and per my first review of the place, it seems like slow service has not changed. However, the food was good and one of the head waiter (forgot his name) gave us excellent service. The price point, for what we ordered, was great and my parents and I thought that this restaurant should be added to our roster of regular go-to's.
So, yesterday we went to Sam Woo again and we had such a horrible time. First of all, the head waiter we knew was not there. Instead, we got the Miserable looking Lady who we had despised before. She never smiled at us and she actually messed up our order that Saturday night. But the difference was we had our lovely head waiter to back us up. Tonight, he was not in.
We ordered fish soup which was laden with salt. We complained to Miserable Lady and she grunted something and promptly returned with our same soup, just watered down with water. She plopped the soup bowl and didn't do anything else. No new bowls were provided and our old bowls with the salty soup were left untouched. The soup was undrinkable and we left it.
We also ordered a large steamed fish that was so 'fishy' that the dish was also left untouched.
The only thing my parents and I ate were rice and tofu. At the price of $115, we thought that was the most expensive rice and tofu we ever had.
Service was atrocious. No one checked on us. We get it that we are not regulars (other tables were treated very well). With so many other restaurants, we won't be coming back.
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