My visit was on Dec 8, 2012.
My Steak was overcooked, tough, and no flavor. I sent it back, and it took forever to be brought back out. (The Restaurant was NOT Busy at the time)
My friends had already completed their dinner by the time my steak was returned. The bill did not reflect any discounts for my terrible dinner experience, so I complained to the waiter, and the General Manager. The manager ended up talking to me and apologizing for what happened, stating my dinner was supposed to have been removed from the bill. He ended up giving me his business card and asked me to return on my next visit.
As a result of my discussion, I will come back and give them another chance.
The others in my party enjoyed their dinners.