As I write this I am sitting on a bench next to the drying/ detailing area. I've been here over an hour now, and let's look at the reasons why. Three cars that came in after me got into the wash before my truck, THEN THEY RAN MINE THROUGH THE WASH WITH THE BACK WINDOW DOWN, then while I was watching from inside the store (20 feet from my truck) I see one of the detail kids knock the rubber bumper off the bottom of my door, then attempt to put it back on once without being able to, then look around and hide the rubber bumper under my back seat! That's when I went out and called him out on it. He replied, "yeah, I was waiting for you to get here." The lead guy offered to put it on. At this point there still isn't a refund, or even an offer of a free wash. The only thing they are offering for those errors on their part is a very disingenuous "sorry" that seems like it's second nature to say. So now I go to Cobblestone and buy their monthly pass!