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  • Whats going on with sears? In the late 90`s. I went into the auto center at 8:00pm and purchased tires, shocks and brakes after work, spent thousands. Now I have to wait at the Auto Center counter for 1 emp to show up to tell me they close at 6:00pm, and the same auto center is run down, nice neighbourhood. Super poor upper management. Went to purchase washer, dryer and fridge, couldn't find an associate and when I did she was about 21 years old and had little to no product knowledge, Before contemplating purchase of product contacted the warranty line at 847-286-2500 to only find out I was speaking to someone in the philippines, that's bad. You still have some loyal customers but you are killing yourself by not investing correctly in your business. Focus on hiring adults with knowledge and pay them well, you will find a great return. I'm not a senior citizen, but would rather talk to one with knowledge than a young man or woman with no knowledge. Senior`s work hard they know what it takes to make things happen. My whole neighbourhood is disgusted with the bad management. We hate going to Lowes or Homedepot to buy our appliances, but at least they hire knowledgeable employees that are paid well and love to come to work, and do a great job. Sears is dying of poor management. I spend thousands a year on car repairs and home improvements, unfortunately not with sears anymore. Please come back to the 70`s, 80`s and 90` style of management. I used to walk into sears and find a compelling place to shop, I would buy things I didn't even need just because of the help I received. I own 7 cars and 3 homes, unfortunately nothing has come from sears lately. Stop trying to save money and start investing while you still can. If your not making enough money to invest in your business in this economy than shame on you. This weekend im going st spend $3,000.00 on tires and wheels at Discount Tire. Gave sears a shot but your Mesa Az store was closed due to poor management. Online sales are not killing your business, you are. This E-Mail is probably a waist of time and will just probably be deleted, So much for the American Icon, Have a great day.
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