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  • Purchase a phone at Verizon in Huntersville at your own risk. THEY DO NOT BACK THEIR PHONES UP WITH WARRANTY AND TELL YOU TO TAKE IT UP WITH THE MANUFACTURER. The staff at the Huntersville store are rude and stupid. I purchased two phones the first week of August 2017 and less than 90 days later one wouldn't take a charge. My sons phone. He spent 3 hours over 3 different occasions and first was told a replacement phone would be mailed to the store and he could pick it up Friday. Friday rolls round and no one knows anything about it and no record of it. Then a supposed manager tells him I'll take care of it if my employee doesn't, then promptly walks out the door to leave. Another supposed manager tells the employee to get one off the wall for crying out loud to replace it. They take it down, show it to my son that its the same phone then take it back and say oh we cant do it due to stock issues. You get nothing but the run around. I called and talked to a very rude black girl who identified herself as manager on duty, and was informed we had to take it up with Samsung they didn't warranty anything. My opinion is either they are too dumb or lazy to do it or don't know how. I told her I'd contact the consumer protection agency of the NC Atty Generals Office and also picket the store and she rudely and arrogantly told me she didn't care. DO NOT SPEND YOUR HARD EARNED MONEY AT VERIZON IN HUNTERSVILLE OR VERIZON ANYWHERE. Terrible customer service and obviously hard up for competent employees.
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