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  • I had a very unpleasant experience with this business in March 2015. I purchased a new refrigerator and it was delivered with scratches on the freezer door. I called and a new door was ordered and they would call when it came in. Then 2-3 weeks later the refrigerator side quit working - the friday before Easter after which I had purchased all my dinner groceries for Easter. I called them and tried through the warranty service to get someone out but was told it would be monday at the earliest. I called Whirlpool and the earliest was tuesday. I called around and found a local appliance repair to come out the next day (saturday) and it was repaired at my expense of $104. Of course by then, all the food in the refrigerator was ruined.The next week the ice maker broke and I had to take another day off work to wait for the repair place to come out. In the meantime, the new freezer door (huge box) was delivered to my house (instead of to Spencers). Then I had to have someone come out and install that. I scheduled on a saturday and Spencer's never showed up for that appointment. Come to find out they had cancelled it without my knowledge. So I had to set that up on my own. They were rude to me and even lied to me on the phone. Between all the hours of work lost and all the food in the refrigerator I am out alot of money. (After alot of hassle they did reimburse me $100 for the service call I had to pay). But there was no reason I should have had to set up 4 different service calls at my loss of work hours for a refrigerator that was only 3 weeks old. I even filed a complaint with the BBB and Spencer's never replied to the complaint. I would not recommend doing business with Spencer's!
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