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  • Just had asolutely the worse car rental experience I've had in 20 years of business travel. I flew into YTZ ( City Centre Airport) on Porter Airlines in downtown Toronto. Porter and YTZ were lovely experience, but the car rental situation at this airport is terrible and a overwhelming frustration for the business traveler. Due to the rental car situation alone, I can not recommend Porter or YTZ for the business traveler. I flew in on Tue night and landed at 9:30 pm. The closest Hertz pick up is Union Station, which closed at 8 pm. Had to spend the night in a hotel downtown, when my destination was Waterloo. I went next morning to pick up car at 7:30 am at Union Station. I then had to walk 5 blocks with my roll bag, in my heels to pick up the car. I was told by Don at Hertz desk on Tue morning that I could drop the car at the YTZ parking lot when I returned. When I arrived Thu evening to drop the car, I called Union Station office only to be told I could not drop the car there. I said "I was told by Don I could do so, so I am". I locked the keys in the car, paid the parking attendant $34 of my own money for the parking, left a message with Union station office and with Marelli , the manager at Vonge Street office (416 961 3320), that I was doing so. Every Hertz person at the Union Station and at the Vonge Street office was rude and unhelpful. Even the two parking attendants at the YTZ airport said how bad the Hertz situation is at this airport. Exact quote: "They are losing so many customers". A completely accurate statement. Attention Hertz Sr. Management --fix this situaiton at YTZ as soon as possible. It's really, really a bad situation here. I will be posting this negative review at Trip Advisor and Facebook also. Over and out.
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