The people here are absolutely awful and have no compassion for my pet! They called to deliver some test results and I missed their call. I have called back every hour since and still haven't gotten the full test results! it's been six hours! I have known Dr.Cotter for many years and she would not tolerate this behavior. Also I have a dog that passed away last year and guess what I am still paying her insurance even though she had died! I think this is the most insensitive place I have ever been too. A word too the wise don't take your pets here! These are just a bunch of money hungry people with poor customer service skills and no compassion. Maybe you should have some your employees take a course on communication at a local community college.