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| - I have purchased school photos from other companies in the past and NEVER had a problem...until now. My son had football photos done through his school in September. My check was cashed October 7th, by October 30th I still had not received our photos, so I called the studio. They did not know why I hadn't received them, but said they'd have them re-printed and mailed to my home and I'd receive them within 30 days. First off, when a mistake was made on the company's part, I find 30 days to fix the issue to be appalling, but I said okay and let it go. On November 26th I still had not received my photos, so I called back. The woman I spoke with promised me they would be printed and mailed on November 27th. By December 9th, I STILL had not received my photos. I called back and was told that there was no record of me having called on November 26th, so they were not printed then as I was promised, and she was not sure why the re-print order in late October was not done, but she assured me they would be printed AND MAILED on December 10th. On December 12th I still had not received them called back and was assured they were being mailed that day.
I finally received my photos on December 13th, when I had ordered them in mid to late SEPTEMBER! They are awful. Both the group photo as well as the sheet of 5x7's are not cut straight, there is white blank space on the bottom of the 5x7's that was not cut off, but in addition to that, they do not have a straight cut around all four of the edges and it looks like a 10 year old cut them, not a professional studio. I was also supposed to receive a "deluxe display folder", which I did not receive.
To be honest, whoever did the actual photography did a poor job in doing the original photo, as there is an American flag that is in the background, which is fabulous and looks great, except for the fact that half of it is cut off. It is just poor positioning on the photographer's part, and looks odd and disrespectful, in my opinion. I could get over that, but now when I have called multiple times, received the run around, never an apology, never anything other than they'll be re-printed, then I receive photos that were not properly cut and did not receive the full package, plus have half of our nation's flag cut off in the background of both the individual as well as the group photos, I am extremely disappointed in the entire thing.
I filed a BBB complaint against this company and received a telephone call from them. I received a half hearted apology about how long it took to receive my photos, but in response to the photos being cut crooked I was told to, "Take a pair of scissors to them and see if you can do better than we did." In response to the "deluxe" display folder that I did not receive, I was told they would send that out, however they know it says deluxe, but it's really just a plain folder and that's more of a marketing thing than anything else and he knows it says deluxe, but it's not really so deluxe.
I can say without hesitation that I will NEVER use this company again, and I have made a complaint about them with my child's school, as well as let local friends know about our personal experience, which a few have had their school use them as well and have told me that the quality has been poor and they've never been happy with the turn out, so it appears the issue is not just a one time thing. There are definitely far better photo companies out there, so look around and skip this company if it comes to your school.
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