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  • My husband was worried about my Yelp cred when I told him I was going to write a Yelp review for Chili's, but I told him it was my duty to report our experience. We walked in to Chili's at 6:50 on a Thursday night. Chili's was about half way full. I was actually surprised it was not very busy because it was a couple days before Christmas. Anyway, we decided to sit in the bar area. We sat down and ordered our drinks, 2 nonalcoholics, and a sampler platter. Our drinks took at least 10 minutes. I became a bit nervous because I am pregnant, and I knew I needed food in a timely manner. Our server walked around the bar area as if she were a patron---slowly and without purpose. She didn't speak to us other than to take our order and drop off the check. No convo required, but a check in would have been helpful. She also had almost every table in the bar area, which eventually filled up. Still, no sense of urgency. The best part of Chili's is the acoustics. We could ease drop on the table next to us without a problem while we waited for our food. We heard the table complaining to the manager that their appetizer was taking forever. I was appalled to hear the manager blame the long ticket time on another table---apparently, another table stole their appetizer! Meanwhile, we are waiting for our appetizer. One appetizer ended up taking 30 minutes. I am not kidding. 30 minutes. When it arrived at 7:35, it was cold and the dressing were warm, meaning the food sat in the window for quite a while, waiting to be run to our table. As we finished our food, the table next to us finally got their food. While I know my review should be about my personal experience, I thought it was pretty interesting that the table next to us had the same level of service we did, but they actually spoke to a manager, twice. We were at this location for about 45 minutes, and the only time I saw the manager was at the behest of this irate table. Chili's is not our normal stomping grounds, and this experience reminds me why.
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