I went there last week because of pain in my eye.
I first went to Huot and Huot, but they were fully booked for a whole week. Newlook had a spot for me the following morning, so I was pretty happy. The optometrist was very nice and helpful. The consultation lasted around 15 mins, then she prescribed me some medication and I was on my way. The overall bill was around 70$. She asked for a follow-up meeting (no extra fee) a week later, and the store staff said they would call me to confirm the time.
A week later, they still hadn't called me back, so I called them myself to confirm the rendez-vous. In sum, the service was nice and professional, but I think because the staff that's working the store was also responsible for the optometrist counter, they were a bit distracted/short staffed.