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  • Not worth it to me. My wife and I paid 40.00 for round trip passes from the airport to the Delano. Didn't seem too bad of a price. They call out your ticket number to board the van. Well we had waited about 15 minutes and started noticing people boarding vans that came after us. We were trying to figure out what the hell was going on. I was about to check with the cashier but I received a text with instructions that we would be riding on van 612. Hey, there's van 612. The driver came over and called out 4 other ticket numbers and proceeded to walk back to her van. WTF What about us? We had to grab her and show her the text. She didn't believe us. WTF She had to go and confirm that. OMG We finally were allowed to board a jam packed hot uncomfortable van. Absolutely terrible! Luckily we were the first stop. We scheduled a return pick up for 5:30am. Our window was 5:30 - 5:45. It is printed on the ticket and they sent us a text. Well, I received another text at 4:52am stating the driver (who will remain nameless) would be there at 5:07am. Hugh? I then noticed way after the fact that the driver called me at 4:15am and left a message that due to high demand they pushed our pick up time to 5am. WTF That's not what we paid for. I called the customer service number and confirmed that our pick up time was still 5:30. So we went to the spot that we were dropped off at around 5:35. We waited until 5:40. No van. I called to find out what was going on. I was on hold for about 10 minutes. The rep told me that the driver left at 5:32. WTF. Come to find out he was waiting to puck us up in another area. WTF...WTF! They need to get it together big time! On top of that, the rep said she could send another van, but it'll cost 11.00 per person. I LOST IT! Needless to say I will NEVER use them again... first and last time!
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