Billing customer service is terrible! These people are getting greedy. I was one of many people who had a card bank fraud and was given a replacement so my payment didn't go through. They charged me $25 for declined payment multiple times. They didn't notify me and no one at the front desk said anything the many times I went to the gym. Billing jerks could care less when I called and would not give me a manager to speak to. I have been a member for 20 years. Apparently loyalty means nothing to these people.