| rev:text
| - OK...good things first:
1. Great facilities...we chose this over LA Fitness which is closer to our house because we wanted the steam room...
2. Usually no waiting on classes or machines at any time we have been there...
3. Staff is mostly friendly and Club Manager personally spoke with us to help resolve some of the issues below....
4. 2 hot tubs, so one is always open..other clubs seem to close it when I want it most..also steam and dry sauna are very well maintained...I wish they were coed, but despite being in the locker-room, they require bathing suits anyway so I'm not sure why my wife and I have to split up to go in them...it tends to shorten our use...
5. they have good towel service for no extra cost
Now the negatives:
1. soap/shower gel in shower area is poor...need a better gel/body wash
2. install "rain heads" in at least a few of the showers like 24 hour fitness...
3. locker room is trashed at 5AM..wet towels everywhere on floor...obvious night staff doesn't clean it up
4. there was SO MUCH the membership people didn't tell us during our signup....ASK ABOUT THE SMALL PRINT:
a. was given one week guest pass and NOT told guests can't come in till 9am until I got there at 0500 before work!
b. Was told we could get 50 minute massage for $20 for first 30 days. Was NOT told you have to AKS for the special NEW BEGINNINGS deal and actually had to cancel a 30 minute $40 massage after we arrived...then we were told that they DIDN"T GIVE THE CHEAPER MASSAGES ON FRIDAY OR SATURDAY AND THEY WERE BOOKING 13 DAYS OUT FOR THOSE......none of which we were told when we called to schedule or when we arrived...very embarrassing. in Marketing, that's called BAIT AND SWITCH OR FRAUD for short....
c. Lastly, the FREE MyLTF bucks they promised EXPIRE in 30 days, so we quickly decided to use them for personal training...what we got was a high pressure SALES PITCH that rivaled ANY TIME SHARE PRESENTATION I've ever been to...we walked out after being told we needed to pay for "advanced VO2 testing, pay for a Nutritionist, and that our 4 free sessions wouldn't be enough to orient my wife with the machines because "they were used for basic teaching " and there was too much information she needed to know first before they could get to the workout....we specifically told them we wanted to use all 4 sessions to set up a workout plan for her (we are both experienced gym members and have used training before). We were again told that what WE wanted would take PAID sessions and then told that OUR GOALS WERE UNREALISTIC AND THAT HE WAS GOING TO SET A MORE REALISTIC GOAL FOR US. We were also told that the FITNESS TEST, which was offered as a FREE BENEFIT during our signup by our membership coordinator, would COST US ONE TRAINING SESSION...When I argued that that was not the deal they told us, he said "Well why didn't your membership guy schedule it then?" We don't have children in swim lessons and with a 30 day expiration date, these MyLTF Bucks are basically worthless to us...the spa is much more expensive than we would use for services like haircuts, nails, etc. If you just want a gym to work out at, go to this club...if you plan on using services and LIKE HIGH PRESSURE, CANNED USED CAR-TYPE SALES PITCHES go to this club ..... READ THE FINE PRINT AND BUYER BEWARE.....
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