Appt at 5:50 got in right around there and they gave my appt to someone else. Which all in all would be fine asides from the girl at the front desks inability to be nice. Snotty, unreasonable and not interested in finding a solution. I run a business in which our guests are priority and make every attempt to make them whole. There was absolutely no effort to find a solution. I'm in this place every two weeks and usually tip around 70%, the barbers in there know this and looked at me like they wanted to help, given my healthy tips I'm sure but big bird seemed to be the boss. Let's just say you won't be cutting my hair any longer.